Shipping policy
Shipping Policy
Last updated: 19 September 2026
Shipping Area
SwissPetHub currently ships orders to addresses within Switzerland only.
Order Processing
Orders are typically processed within 1-3 business days.
Processing time is the time required to prepare an order for shipment and is separate from the estimated delivery time.
Orders placed on weekends or public holidays may begin processing on the next business day.
Shipping Rates
Standard Shipping: CHF 7.00
Free Standard Shipping: Orders of CHF 65.00 or more
The applicable shipping charge is shown during checkout before you place your order.
Estimated Delivery Time
Estimated delivery is 7-15 business days after the order has been processed and shipped.
Delivery times are estimates and are not guaranteed. Delays may occasionally occur because of carrier operations, customs processing, weather, high seasonal demand or other circumstances outside our reasonable control.
Orders may be fulfilled and shipped directly by our fulfillment partners and suppliers. Products in the same order may therefore occasionally arrive in separate packages or at different times. You will not be charged additional shipping fees solely because an order is delivered in multiple packages.
Order Tracking
Where tracking is available, tracking information will be provided after your order has shipped.
Please allow some time after receiving the tracking information for the carrier's tracking system to update.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address when placing an order.
Please contact us as soon as possible at kalilajos@rocketmail.com if you notice an error in your shipping address. We cannot guarantee that an address can be changed once an order has entered fulfillment or has been shipped.
If an order cannot be delivered because an incorrect or incomplete address was provided, additional shipping costs associated with resending the order may be charged to the customer.
Customs, Import Charges and Taxes
Some products may be shipped to Switzerland from fulfillment partners or suppliers located outside Switzerland.
Any customs duties, import taxes, import VAT, carrier handling charges or similar charges that are legally payable by the customer and are not collected at checkout will be the customer's responsibility.
Where we know that additional mandatory charges will apply to an order, we aim to communicate this information before the order is placed. Customers should review the total price and shipping information displayed during checkout before completing an order.
Delivery Problems
If your tracking information shows that your order has been delivered but you have not received it, please first check the delivery location and contact the carrier where appropriate.
If an order appears to be lost or has not arrived within a reasonable period after the estimated delivery window, contact us at kalilajos@rocketmail.com with your order number so that we can investigate.
Contact
For shipping questions, contact:
SwissPetHub
Lajos Kali
Bahnhofstrasse 22
9322 Egnach
Switzerland
Email: kalilajos@rocketmail.com