Refund policy

Return and Refund Policy

Last updated: 19 September 2026

Returns

SwissPetHub offers a voluntary 30-day return period. You may request a return within 30 days after receiving your order.

To be eligible for a return, the product must be returned in substantially the same condition in which you received it, unused except as reasonably necessary to inspect the product, and with all accessories, manuals and original packaging where applicable.

To request a return, contact us at kalilajos@rocketmail.com before sending any product back. Please include your order number and the reason for your return.

Do not send a return to the address shown on our website unless we have specifically instructed you to do so. We will provide the applicable return instructions after reviewing your request.

Return Shipping

For voluntary returns, including returns because you changed your mind or ordered the wrong product, the customer is responsible for the return shipping costs.

If you receive a defective, damaged or incorrect product, please contact us as soon as possible at kalilajos@rocketmail.com and include your order number, a description of the issue and, where appropriate, photographs showing the problem. If the claim is accepted, SwissPetHub will provide an appropriate solution and will bear reasonable return shipping costs where a return is required.

We do not charge a restocking fee.

Damaged, Defective or Incorrect Products

Please inspect your order after delivery. If an item is damaged, defective, materially different from what you ordered, or if you received the wrong item, contact us promptly so that we can assess the issue.

Nothing in this policy excludes or limits any mandatory rights you may have under applicable Swiss law in relation to defective products.

Exceptions

For hygiene and safety reasons, products that have been used in a manner that makes them unsuitable for resale for hygienic reasons may not qualify for a voluntary change-of-mind return, unless the product is defective or your rights under applicable law provide otherwise.

Personalised or custom-made products cannot normally be returned because of a change of mind unless they are defective or incorrect.

Gift cards, if offered, are not eligible for voluntary returns.

Cancellations

You may request cancellation of an order within 1 hour after placing it by contacting kalilajos@rocketmail.com.

Cancellation cannot be guaranteed if the order has already entered processing, fulfillment or shipment. If cancellation is no longer possible, you may request a return after receiving the order in accordance with this policy.

Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or payment provider to process and display the refund.

Original shipping charges are not refundable for voluntary change-of-mind returns. This does not apply where a refund of shipping charges is required because SwissPetHub supplied a defective, damaged or incorrect product or where applicable law provides otherwise.

Swiss Right of Withdrawal

Swiss law does not provide a general statutory right to withdraw from ordinary online purchases. The 30-day return period offered by SwissPetHub is a voluntary return policy and is subject to the conditions stated above.

Contact

For return, cancellation or refund questions, contact:

SwissPetHub

Lajos Kali

Bahnhofstrasse 22

9322 Egnach

Switzerland

Email: kalilajos@rocketmail.com